Returns & Exchanges

At Aromatix Shop, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy with your order, we offer a 30-day return policy for items in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Carefully pack the unused items in their original boxes, ensuring the fragile glass bottles are securely cushioned to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.