Frequently Asked Questions

Everything you need to know about your Aromatix beauty experience.

Are your fragrances and skincare products authentic?

Yes, we guarantee that 100% of our products are authentic and sourced directly from authorized distributors or the original brands.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your beauty essentials sooner.

What is your return policy for opened items?

Due to hygiene and safety standards, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Do you offer international shipping?

Currently, Aromatix Shop ships to over 20 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.

Are your products cruelty-free?

We carry a wide range of cruelty-free and vegan brands. You can filter for these specific attributes on our shop page or check the product descriptions for official certifications.